How does a virtual phone system work?

Likely if you’re reading this blog post, you’re exploring virtual phone system options for your company and you’re trying to wade through the range of options, services and various packages. To help you make an informed choice, we’ll do our best to explain how virtual phones systems “work”.

To start off, we’ll explain some basic terminology – is there a difference between virtual phone systems and cloud-based phone systems.

Cloud computing is Internet-based and allows for shared resources that means that software and information are provided to computers and other devices on an as-needed basis. The cloud essentially represents the Internet space and the devices/services therein. Another way to explain this is to think of email services such as Gmail and Yahoo!, these are cloud-based email services – a datacenter somewhere manages your email for you as opposed to having a dedicated email server in your basement.

So a cloud-based phone system, uses the Internet to handle your phone requirements – be this receiving calls, forwarding calls, acting as an auto-attendant, etc. The exact same thing that a virtual phone system does. The terminology is one-in-the-same and really speaks to the technology behind the scenes that allows you to have virtual local and toll-free numbers that your clients and customers can use.

So how does this type of phone system work? Well, luckily for you, all you have to do is provide your customers, clients, and contacts with the phone number provided to you by your virtual phone system provider. When you set up your phone package you will most likely have the option to choose a local or toll-free number and some software behind the scenes will generate a number for you that you can then use.

When a customer calls this number, the call is routed to an actual existing phone line such as a cell phone, landline, a voicemail box, or a home phone. To the user, there is no difference between a virtual phone number and system and a traditional phone system such as one offered by AT&T. The bonus of such a system is that you do not need to purchase additional hardware to provide a new phone number to customers and clients.

In the end, it is pretty simple really. And thanks to the virtual phone systems, you can for the most part use a simple and intuitive interface to configure your virtual phone number/system and within minutes you’ll be part of the cloud-based phone system revolution. is one such service.

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