Understanding the features offered by virtual phone companies


A quick scan of our review of the leading virtual phone companies really is enough to leave you scratching your head. There are so many options, a variety of packages and pricing schemes that at times it can be hard to understand what it is each company really is offering.

Use this blog post as a reference guide to enable you to better understand the features offered. In the end this should help you determine what you want from your virtual phone system and find the company that is offering what you want at the best price.

Included minutes: the number of minutes included in the plan – this applies to incoming and outgoing calls. Some plans will include 300 minutes, which applies to both incoming and outgoing calls or a plan may specify 100 incoming and 200 outgoing minutes.

Extensions: the number of phone lines or extensions included in the plan. Some plans will offer unlimited extensions while more basic plans will charge you for additional lines or extensions.

Voicemail by Email: allows you to receive voicemail messages to your email client. The voicemail can be saved in a digital format or some companies might offer a voice-to-text option that provides the voicemail message in text format.

Call Handling Rules: such rules allow you to control how your phone number is answered or handled at various times of the day. For example, after 5 p.m., calls are automatically routed to a voicemail box with a configured greeting.

Overage Minutes: the fee for each minute of calls that you receive or send that exceeds the number prescribed by your plan. Depending on your plan, the overage charges can be quite steep.

Web Management: each virtual phone system attempts to differentiate itself with its user interface or web management tool. The quality of your experience with a virtual phone system can vary greatly based on the ease-of-use of the interface. This web-based software allows you to control each and every option associated with your package including recording greetings, setting office hours, and specifying call routing options.

Internet Fax: depending on the scope of your business, you may require fax capabilities. If this is the case, it is worth investigating virtual phone system companies that support Internet fax – both sending and receiving.

This is an overview of the most common features and standards that the leading virtual phone system companies will offer you, keep this information in mind when researching the best option for your needs. Be sure to consider the free trial options as well as the customer support provided. RingCentral is a service you need.

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