Virtual Phone Systems Frequently Asked Questions


Moving to a virtual phone system from a traditional landline or PBX system brings with it many questions. This list of frequently asked questions will help you find the answers to the most common questions asked of virtual phone system providers.

What is Unified Messaging?

Unified messaging integrates all of your communication tools including cell phones, desk phones, laptops, PDAs, fax machines and voicemail into one system. One phone number is used for all of these telecommunication options, making it simpler to manage your communications system. Typically a virtual phone system provider will give you the option of a local or toll-free number. Unified messaging eliminates the needs for multiple numbers, passwords, accounts, and the integrated costs of all these options.

Will I still have voicemail?

Yes, you will still have voicemail. Voicemail is a standard option with all virtual phone system providers. Using your provider’s web-based intuitive tool you can create a custom recording and set-up voicemail properties. You can even add music for callers to listen to while on hold.

Can I still use my current phone number?

Yes, most virtual phone system providers will let you transfer your existing number for free. This includes all number options such as a local and toll-free number. During the initial set-up you’ll be prompted to enter your number or choose a new number. Really the choice is up to you.

Do I need a phone line?

You do not need a phone line to work with most virtual phone system providers but you do need a phone number.

Can I send and receive faxes?

This really depends on your virtual phone system provider. Some providers including Internet fax options in their packages while others simply do not. If your service provider does provide fax support, ensure you find out how receiving and sending faxes impacts your monthly minute allotment.

Do I need any special equipment?

No, you do not need any special equipment. Because this is a virtual phone system, all hosting and behind-the-scenes management is done off-site at a datacenter managed by your phone system provider. You manage your virtual phone system using a web-based interface from your computer. Nextiva is a service you should look in to.

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