Phone.com Review: Virtual Phones

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Overview

Phone.com offers something for everyone, from the consumer looking for an alternative home phone service to the business looking for a complete virtual phone system. With a range of packages and prices available along with a range of additional options, you can truly design a customized virtual phone system that meets your needs.

Benefits

Options and variety are the spice of life and this holds true for the virtual phone market. Phone.com does an excellent job of offering something for everyone. To top it off, the interface is simple and intuitive – making it a good choice for even the newest virtual phone convert. Use the interface to control settings such as office hours, recording a personal greeting, and assigning different actions to different number keys.

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The call quality for Phone.com is very clear and you will be challenged to find the difference between it and a traditional phone system.

Key Features of Phone.com

Phone.com stands out with its range of options for home and business virtual phone systems:

  • Free additional extensions
  • Free 866, 877 and 888 numbers
  • Free existing number transfer promotion
  • Option rich, allowing you to upgrade and change your package options as required by your needs
  • All packages include features such as voicemail, call forwarding, music on hold, and online account management
  • No additional hardware requirements
  • Live 24/7 email, phone and chat support
  • Option to import Gmail and Outlook contacts
  • Fax support
  • iPhone app integration

Pricing

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Sitting in the middle of the price scale of the virtual phone market, Phone.com has positioned itself well with its options and add-ons. Three packages area available: Virtual Office 300: pre-pay for one year and pay $9.88/month or pay a monthly rate of $14.88, 300 minutes, additional minutes 4.9 cents, includes one phone number; Virtual Office 600: pre-pay for one year and pay $19.88/month or pay a monthly rate of $24.88, 600 minutes, additional minutes 4.9 cents, includes two phone numbers; Virtual Office 1000: pre-pay for one year and pay $34.88 or pay a monthly rate of $39.88, 1000 minutes, additional minutes 3.9 cents, includes 3 phone numbers; Virtual Office 2500: pre-pay for one year and pay $69.99/month or pay a monthly rate of $74.88, 2,500 minutes, additional minutes 3.5 cents, includes 3 phone numbers.

Optional services for all packages are available including additional numbers (rates vary based on package), additional extensions (free), vanity toll free phone numbers ($25 for all packages), 800 numbers ($35 setup for all packages), and free 866, 877 and 888 numbers.

Summary

Yes, the prices are middle-of-the-road but the easy-to-use interface, the rich list of options and add-ons, and the customer support quality, sets Phone.com apart from its competitors. Do yourself a favor and take a look at the detailed service comparison charts and lists of options on the Phone.com web site. Don’t judge a service by price alone.

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