To help you further understand the virtual phone system market, we’ve compiled a list of the most common terminology specific to this industry.
This is the first voice your callers will here when your phone line is answered and is typically a voice message you have recorded. Use the auto attendant to provide information about your business such as office hours and a guide to the company directory.
Use call blocking to prevent callers from specified number from contacting you. You can typically control how such calls are handled – i.e. Sending the caller to a configured voicemail box, playing a specific message or even simply hanging up on the caller.
This really is the essence of the virtual phone system. Using call forwarding you can have employees all over the world but your callers and customers are not aware of this. You can set up the virtual phone system so that each line or extension rings at a specific number, such as a cell phone, an employee’s home phone number and a configured voicemail box. Call forwarding gives you the versatility to work anywhere and still maintain a local presence.
Dedicated Toll Free
This means that you have your own 1-800 number –it is not shared with other companies.
Use this feature to route calls to present numbers – this way you won’t miss any calls. You can set this up to route calls to a sequence of numbers, this way ensuring the caller will eventually get an answer.
The majority of virtual phone system plans will allow you to have a toll free and local number. Use a local number in an area in which you have an established presence or use it an area in which you don’t have a local presence but want to run an advertising campaign. Callers will dial the number and be routed to you – wherever you are.
Some virtual phone system providers will charge you a fee to activate and set-up your account.
Vanity Phone Number
A vanity number allows you to have a number that spells out a word that is applicable to you and your company. This number can be used in advertising and promotional campaigns as a way to get customers to remember you. For example, 1-800-NEWCARS. Typically there is a one-time fee for a vanity number.
Voicemail to Email
Allows you to have your voicemail messages converted/translate to email and sent to you as an email message. This allows you to manage all of your messages from one application. eVoice is one such service.